After buying a new phone, transferring contacts and personal data from your old phone used to be a long process. These days with the help of wireless technology it has never been easier.

The easiest and most simple way to transfer data from Samsung to Samsung is using the Samsung Smart Switch App. This app can be used to transfer from one device directly to another or you can backup your device and restore it from a PC or Mac.

In this guide we will explain how to use Samsung Smart Switch to transfer data.

How to Transfer Data from Samsung Phone to New Phone

You can transfer contacts, photos, messages, apps and more from an old phone to a new Samsung Galaxy phone using the Samsung Smart Switch App for Android.

  1. Check compatibility on whether you can download Smart Switch to your old device here. 
  2. Download the Samsung Smart Switch mobile for android from the Google Play store and open it on both devices. Position the phones within 50cm of each other (and keep them close until the transfer is complete). 
  3. On your old phone, allow permissions so Smart Switch can have access to transfer your data and tap to send data.
  4. Choose how to transfer data – you can use a wireless connection or USB cable to link your devices.  
  5. On your new phone tap OK to receive data.
  6. Wait for the 2 phones to connect and then select what you want to transfer. You can select from photos, contacts, apps, settings and more, then tap transfer.
  7. Once the transfer is complete, you can disconnect the devices and you are done.

Transfer Data to Samsung Phone Using PC or Mac

Backup Samsung Phone to PC or Mac

  1. Ensure you have the latest version of the Samsung Smart Switch software installed on your PC or Mac and open the software.
  2. Connect your phone to your PC or Mac with a USB cable and tap ‘allow’ for the software to have access.
  3. On the Smart Switch software on your PC or Mac, select more and then preferences. Then select 'Encrypt backup data'. Select OK, then CONFIRM.
  4. Select 'Backup' and create a PIN to encrypt your data, then wait for your phone to be backed up to your PC or Mac.

If you find your Samsung phone won't connect to your PC we have more help here. 

Restore Samsung Phone from PC or Mac

  1. Ensure you have the latest version of the Samsung Smart Switch software installed on your PC or Mac and open the software.
  2. Connect your phone to your PC or Mac with a USB cable and tap ‘allow’ for the software to have access.
  3. On the Smart Switch software on your PC or Mac, select 'Restore'. If you have more than one backup you will need to click 'Select your backup data' to choose the correct one, then click OK.
  4. Click 'Restore Now' and enter your PIN to decrypt the backup data and select 'RESTORE' and wait for your phone to be restored.  on the Galaxy smartphone.

How to Transfer Data from Broken Samsung Phone

If you have broken your phone beyond the point of using the touch screen to allow the Smart Switch App to connect, there may still be a way to save some of your data.

The majority of smart phones today have default settings to backup data to various online ‘cloud’ based services; Samsung included. If your phone is broken and you want to try to save your data, you could log into these services on another device or computer using your Google or Samsung logins and see what has been saved.   

Cloud Backup Services for Samsung Phone

Mobile Phone Data Recovery Services

If your phone is broken and after logging into the cloud backup services listed above, you still can’t recover your data, there’s the option to take your device to a mobile phone repair company.

Aussie Mobile Pone Repairs is able to get data back from water damaged and physically damaged handsets and are able to recover all types of data including photos, videos, music and much more. 

Need repairs for your Samsung Galaxy?

We are capable of doing all repairs - hardware and software issues. We stock parts in store for phone repairs and are ready and able to complete your phone repair within 1 hour.

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Most repairs completed within 1 hour. Postal repairs average a 3 day turn around.
Can’t get down to one of our Brisbane stores? We offer FREE courier pickup and drop off.
Any problems and we will replace genuine/ original parts at no extra cost for the parts.